APS_Hero.jpg
 

The Automated Passport Solution is a touch-screen, kiosk-based customs inspection system.

By collecting biographical and passport information before passengers speak with a uniformed customs officer, the APS kiosks exponentially reduce customs processing times—without sacrificing quality or safety.

 

Through close partnerships between airport and industry, Dallas/Ft. Worth (is) taking the transformative steps to improve wait times for international arrivals
— White House Report, May 2014

Research & Planning

Research Plan Diagram 

Research Plan Diagram 

Initial User Flow

Initial User Flow

Persona & Scenario Development based ethnographic research and literature review

Persona & Scenario Development based ethnographic research and literature review


Environmental

Conceptual Mockup of Queue Management Stystem

Conceptual Mockup of Queue Management Stystem

First Implementation of Queue Management System

First Implementation of Queue Management System


Visual Design


Animation Studies


Marketing and Other Materials

Challenge Coins

Challenge Coins